@import url('https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700;800&display=swap');
:root{--blue:#174f82;--blue-dark:#0d365d;--blue-soft:#eef5fb;--ink:#12171c;--muted:#6f7983;--border:#e5e9ed;--bg:#f5f7f9;--card:#fff;--sidebar:260px;--success:#238456;--warning:#b57016;--danger:#c94949;--shadow:0 20px 60px rgba(19,45,68,.08)}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}button,input,textarea,select{font:inherit}button{cursor:pointer}img{max-width:100%;display:block}.hidden{display:none!important}
/* login */
.login-page{min-height:100vh;background:#fff;display:grid;grid-template-columns:minmax(0,1.05fr) minmax(440px,.95fr)}.login-brand-panel{position:relative;overflow:hidden;background:linear-gradient(145deg,#f9fbfd,#eef5fa);padding:58px clamp(42px,6vw,92px);display:flex;flex-direction:column;justify-content:space-between;border-right:1px solid var(--border)}.login-brand-panel:before,.login-brand-panel:after{content:"";position:absolute;border:1px solid rgba(23,79,130,.09);border-radius:50%;pointer-events:none}.login-brand-panel:before{width:580px;height:580px;right:-290px;top:-230px}.login-brand-panel:after{width:360px;height:360px;left:-180px;bottom:-210px}.login-logo{width:190px;position:relative;z-index:2}.login-copy{max-width:650px;position:relative;z-index:2}.login-eyebrow{display:inline-flex;align-items:center;gap:10px;color:var(--blue);font-size:11px;font-weight:800;letter-spacing:.14em;text-transform:uppercase;margin-bottom:20px}.login-eyebrow:before{content:"";width:24px;height:2px;background:currentColor}.login-copy h1{font-size:clamp(46px,5.2vw,78px);line-height:1.01;letter-spacing:-.065em;margin:0;font-weight:600}.login-copy h1 span{color:var(--blue)}.login-copy>p{max-width:600px;color:var(--muted);font-size:16px;line-height:1.75;margin:28px 0 0}.login-proof{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin-top:42px}.login-proof>div{border-top:1px solid rgba(23,79,130,.18);padding-top:17px}.login-proof i{color:var(--blue);font-size:20px}.login-proof strong{display:block;font-size:12px;margin:13px 0 5px}.login-proof span{font-size:10px;color:var(--muted);line-height:1.45}.login-footer-note{position:relative;z-index:2;color:#8a929a;font-size:10px}.login-form-panel{display:flex;align-items:center;justify-content:center;padding:50px}.login-box{width:min(100%,460px)}.login-box-head{margin-bottom:34px}.login-box-head>span{color:var(--blue);font-size:10px;font-weight:800;letter-spacing:.14em;text-transform:uppercase}.login-box-head h2{font-size:36px;letter-spacing:-.045em;margin:10px 0 9px}.login-box-head p{color:var(--muted);font-size:14px;line-height:1.6;margin:0}.login-alert{display:none;margin:0 0 18px;padding:12px 14px;border-radius:9px;background:#fff2f2;border:1px solid #f1caca;color:#a93232;font-size:11px;line-height:1.5}.login-alert.show{display:block}.form-group{display:flex;flex-direction:column;gap:8px;margin-bottom:18px}.form-group label,.field label{font-size:10px;font-weight:700;letter-spacing:.02em}.field-wrap{position:relative}.field-wrap>i{position:absolute;left:15px;top:50%;transform:translateY(-50%);color:#8d99a5;font-size:16px}.field-wrap input{width:100%;height:54px;border:1px solid var(--border);background:#fff;padding:0 44px;border-radius:10px;outline:none;transition:.2s}.field-wrap input:focus,.form-control:focus{border-color:#8eb2d1;box-shadow:0 0 0 4px rgba(23,79,130,.07)}.password-toggle{position:absolute;right:9px;top:50%;transform:translateY(-50%);border:0;background:transparent;color:#7d8790;width:38px;height:38px}.login-submit{width:100%;height:56px;border:0;border-radius:10px;background:var(--blue);color:#fff;font-weight:700;display:flex;align-items:center;justify-content:center;gap:11px;margin-top:8px;transition:.2s}.login-submit:hover{background:var(--blue-dark);transform:translateY(-1px);box-shadow:0 12px 30px rgba(23,79,130,.18)}.login-submit:disabled{opacity:.65;cursor:wait;transform:none}.spinner-border{width:15px;height:15px;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;display:inline-block;animation:spin .7s linear infinite}.login-help{display:flex;justify-content:space-between;gap:14px;margin-top:20px;color:var(--muted);font-size:10px}.login-help a{color:var(--blue);font-weight:600}
/* shell */
.portal-shell{min-height:100vh}.portal-sidebar{position:fixed;inset:0 auto 0 0;width:var(--sidebar);background:#0d1115;color:#fff;padding:27px 18px 20px;z-index:50;display:flex;flex-direction:column;border-right:1px solid #1e252c}.portal-logo{padding:0 12px 28px;border-bottom:1px solid #242b32}.portal-logo img{width:165px;filter:brightness(1.18)}.portal-organization{padding:22px 12px}.portal-organization small{display:block;color:#65717c;font-size:8px;font-weight:800;letter-spacing:.16em;text-transform:uppercase;margin-bottom:7px}.portal-organization strong{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.portal-nav{display:flex;flex-direction:column;gap:5px}.portal-nav a{height:46px;display:flex;align-items:center;gap:12px;padding:0 12px;border-radius:8px;color:#9aa6b1;font-size:12px;transition:.2s}.portal-nav a i{font-size:16px;width:20px;color:#638aad}.portal-nav a:hover,.portal-nav a.active{color:#fff;background:#182129}.portal-nav a.active i{color:#70a6d3}.portal-nav-divider{height:1px;background:#242b32;margin:16px 10px}.portal-sidebar-footer{margin-top:auto;padding:15px 10px 0;border-top:1px solid #242b32}.portal-sidebar-footer a,.portal-sidebar-footer button{width:100%;border:0;background:transparent;color:#75818c;font-size:10px;display:flex;align-items:center;gap:8px;padding:8px 2px;cursor:pointer;text-align:left}.portal-sidebar-footer a:hover,.portal-sidebar-footer button:hover{color:#fff}.portal-main{margin-left:var(--sidebar);min-height:100vh}.portal-topbar{height:78px;position:sticky;top:0;background:rgba(255,255,255,.94);backdrop-filter:blur(18px);z-index:35;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;padding:0 36px}.portal-topbar-left{display:flex;align-items:center;gap:14px}.sidebar-toggle{display:none;border:0;background:transparent;font-size:23px}.portal-breadcrumb{font-size:11px;color:var(--muted)}.portal-breadcrumb strong{color:var(--ink)}.portal-user-btn{display:flex;align-items:center;gap:11px;border:0;background:transparent;padding:7px}.portal-avatar{width:36px;height:36px;border-radius:50%;background:var(--blue-soft);color:var(--blue);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:800}.portal-user-copy{text-align:left}.portal-user-copy strong{display:block;font-size:11px}.portal-user-copy span{display:block;color:var(--muted);font-size:9px;margin-top:3px}.portal-content{padding:38px 36px 70px;max-width:1480px;margin:0 auto}.portal-page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:30px;margin-bottom:34px}.portal-page-head small{display:block;color:var(--blue);font-size:9px;font-weight:800;letter-spacing:.15em;text-transform:uppercase;margin-bottom:8px}.portal-page-head h1{font-size:clamp(30px,3vw,44px);letter-spacing:-.045em;margin:0}.portal-page-head p{margin:9px 0 0;color:var(--muted);font-size:13px;line-height:1.6}.primary-action,.secondary-action,.danger-action{height:48px;padding:0 18px;border-radius:8px;border:1px solid transparent;display:inline-flex;align-items:center;justify-content:center;gap:9px;font-size:11px;font-weight:700}.primary-action{background:var(--blue);color:#fff}.primary-action:hover{background:var(--blue-dark)}.secondary-action{background:#fff;border-color:var(--border);color:var(--ink)}.danger-action{background:#fff;border-color:#f0cccc;color:var(--danger)}
/* dashboard */
.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:20px}.stat-card{background:#fff;border:1px solid var(--border);border-radius:13px;padding:21px;min-height:145px;display:flex;flex-direction:column;justify-content:space-between}.stat-card-top{display:flex;align-items:center;justify-content:space-between}.stat-card-top span{color:var(--muted);font-size:10px;font-weight:600}.stat-icon{width:36px;height:36px;border-radius:9px;background:var(--blue-soft);color:var(--blue);display:flex;align-items:center;justify-content:center}.stat-card strong{font-size:31px;letter-spacing:-.05em}.stat-card small{color:#939ca4;font-size:9px}.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.55fr) minmax(280px,.45fr);gap:18px}.panel{background:#fff;border:1px solid var(--border);border-radius:13px;overflow:hidden}.panel-head{padding:20px 22px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:15px}.panel-head h2{font-size:15px;margin:0;letter-spacing:-.02em}.panel-head a{font-size:10px;color:var(--blue);font-weight:700}.quick-actions{padding:12px}.quick-actions a{display:flex;align-items:center;gap:13px;padding:15px 11px;border-radius:9px}.quick-actions a:hover{background:#f6f8fa}.quick-actions i{width:38px;height:38px;border-radius:9px;background:var(--blue-soft);display:flex;align-items:center;justify-content:center;color:var(--blue)}.quick-actions strong{display:block;font-size:11px}.quick-actions span{display:block;color:var(--muted);font-size:9px;margin-top:4px}
/* tables */
.table-wrap{overflow:auto}.ticket-table{width:100%;border-collapse:collapse;min-width:760px}.ticket-table th{padding:13px 16px;text-align:left;color:#8c969f;font-size:8px;text-transform:uppercase;letter-spacing:.1em;border-bottom:1px solid var(--border);font-weight:800}.ticket-table td{padding:15px 16px;border-bottom:1px solid #edf0f2;font-size:10px;color:#47515a}.ticket-table tr:last-child td{border-bottom:0}.ticket-table tbody tr:hover{background:#fafbfd}.ticket-title{display:block;color:var(--ink);font-size:11px;font-weight:600;max-width:340px}.ticket-number{display:block;color:#8c969f;font-size:8px;margin-top:5px}.status-pill,.priority-pill{display:inline-flex;align-items:center;border-radius:999px;padding:6px 9px;font-size:8px;font-weight:700;white-space:nowrap}.status-aberto{background:#eef5fb;color:#286692}.status-em_atendimento{background:#edf8f2;color:#237653}.status-aguardando_cliente{background:#fff7e8;color:#9c6815}.status-resolvido{background:#eef8f1;color:#347b51}.status-fechado{background:#f1f2f3;color:#68717a}.priority-baixa{background:#f1f3f5;color:#69747e}.priority-media{background:#eef5fb;color:#2a6f9e}.priority-alta{background:#fff1e4;color:#b3661a}.priority-urgente{background:#fff0f0;color:#b94343}.ticket-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px;background:#fff;border:1px solid var(--border);border-radius:13px 13px 0 0}.search-box{position:relative;flex:1;max-width:420px}.search-box i{position:absolute;left:13px;top:50%;transform:translateY(-50%);color:#929ca5}.search-box input,.filter-select{height:42px;border:1px solid var(--border);border-radius:8px;background:#fff;outline:none;font-size:10px}.search-box input{width:100%;padding:0 13px 0 38px}.filter-select{width:180px;padding:0 12px}.pagination{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-top:1px solid var(--border);color:var(--muted);font-size:9px}.pagination-controls{display:flex;gap:6px}.pagination button{border:1px solid var(--border);background:#fff;width:32px;height:32px;border-radius:7px}.pagination button:disabled{opacity:.4;cursor:not-allowed}.empty-state{padding:55px 25px;text-align:center}.empty-state i{font-size:34px;color:#9fb4c6}.empty-state h3{font-size:16px;margin:14px 0 8px}.empty-state p{color:var(--muted);font-size:10px;margin:0 0 18px}
/* forms */
.form-panel{background:#fff;border:1px solid var(--border);border-radius:13px;padding:28px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.field{display:flex;flex-direction:column;gap:8px}.field.full{grid-column:1/-1}.field label{font-size:10px;font-weight:700}.field small{color:var(--muted);font-size:9px;line-height:1.5}.form-control{width:100%;height:48px;border:1px solid var(--border);border-radius:8px;padding:0 13px;outline:none;background:#fff;font-size:11px}.form-control.textarea{height:auto;min-height:180px;padding:14px;resize:vertical;line-height:1.6}.form-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:24px;padding-top:20px;border-top:1px solid var(--border)}.priority-options{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.priority-option{position:relative}.priority-option input{position:absolute;opacity:0;pointer-events:none}.priority-option span{display:block;border:1px solid var(--border);border-radius:8px;padding:12px;text-align:center;font-size:9px;font-weight:700}.priority-option input:checked+span{border-color:#85a9c8;background:var(--blue-soft);color:var(--blue)}.note-box{margin-top:16px;background:#f7f9fb;border:1px solid #e6ebef;padding:14px;border-radius:9px;color:#66727c;font-size:9px;line-height:1.55;display:flex;gap:9px}.note-box i{color:var(--blue)}
/* ticket detail */
.ticket-detail-grid{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:18px}.conversation{background:#fff;border:1px solid var(--border);border-radius:13px;overflow:hidden}.conversation-head{padding:22px;border-bottom:1px solid var(--border)}.conversation-head h2{font-size:17px;margin:0}.conversation-head p{color:var(--muted);font-size:10px;margin:7px 0 0}.messages{padding:24px;display:flex;flex-direction:column;gap:17px;min-height:320px;max-height:560px;overflow:auto}.message{display:flex;gap:11px;max-width:84%}.message.client{margin-left:auto;flex-direction:row-reverse}.message-avatar{width:34px;height:34px;flex:0 0 34px;border-radius:50%;display:flex;align-items:center;justify-content:center;background:#edf2f6;color:var(--blue);font-size:10px;font-weight:800}.message.client .message-avatar{background:var(--blue);color:#fff}.message-bubble{background:#f5f7f9;border-radius:3px 12px 12px 12px;padding:12px 14px}.message.client .message-bubble{background:#edf5fb;border-radius:12px 3px 12px 12px}.message-meta{display:flex;gap:8px;align-items:center;margin-bottom:6px}.message-meta strong{font-size:9px}.message-meta span{font-size:8px;color:#89939b}.message-bubble p{font-size:11px;line-height:1.65;margin:0;white-space:pre-wrap}.reply-box{border-top:1px solid var(--border);padding:18px}.reply-box textarea{width:100%;min-height:105px;border:1px solid var(--border);border-radius:9px;resize:vertical;padding:12px;font-size:11px;outline:none}.reply-actions{display:flex;justify-content:flex-end;margin-top:9px}.ticket-side{display:flex;flex-direction:column;gap:14px}.side-card{background:#fff;border:1px solid var(--border);border-radius:13px;padding:19px}.side-card h3{font-size:11px;margin:0 0 16px}.meta-list{display:flex;flex-direction:column;gap:14px}.meta-item small{display:block;color:#8a949d;font-size:8px;text-transform:uppercase;letter-spacing:.08em;margin-bottom:5px}.meta-item strong{font-size:10px}.ticket-side-actions{display:flex;flex-direction:column;gap:8px}.ticket-side-actions button{width:100%}
/* profile */
.profile-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(320px,.7fr);gap:18px}.profile-summary{text-align:center;padding:31px}.profile-big-avatar{width:72px;height:72px;border-radius:50%;background:var(--blue-soft);color:var(--blue);display:flex;align-items:center;justify-content:center;margin:0 auto 14px;font-size:22px;font-weight:800}.profile-summary h2{font-size:16px;margin:0}.profile-summary p{color:var(--muted);font-size:10px}.organization-badge{display:inline-flex;padding:7px 10px;background:#f4f6f8;border-radius:999px;font-size:8px;font-weight:700;color:#5f6b75}
/* feedback */
.loading-overlay{position:fixed;inset:0;background:rgba(245,247,249,.82);backdrop-filter:blur(2px);z-index:400;display:flex;align-items:center;justify-content:center}.loading-spinner{width:32px;height:32px;border:3px solid #dae3ea;border-top-color:var(--blue);border-radius:50%;animation:spin .7s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.portal-toast-wrap{position:fixed;right:22px;bottom:22px;z-index:500;display:flex;flex-direction:column;gap:9px}.portal-toast{width:min(360px,calc(100vw - 44px));background:#12171c;color:#fff;border-radius:10px;padding:13px 15px;box-shadow:0 18px 45px rgba(0,0,0,.2);font-size:10px;line-height:1.5;display:flex;gap:10px;align-items:flex-start}.portal-toast.success i{color:#6ed99d}.portal-toast.error i{color:#ff8d8d}
@media(max-width:1180px){.stats-grid{grid-template-columns:repeat(2,1fr)}.dashboard-grid,.profile-grid{grid-template-columns:1fr}.login-page{grid-template-columns:1fr 480px}.login-proof{grid-template-columns:1fr}.login-proof>div:nth-child(n+2){display:none}}
@media(max-width:900px){:root{--sidebar:240px}.portal-sidebar{transform:translateX(-100%);transition:.3s}.portal-sidebar.open{transform:translateX(0);box-shadow:25px 0 60px rgba(0,0,0,.22)}.portal-main{margin-left:0}.sidebar-toggle{display:block}.portal-content{padding:28px 22px 60px}.portal-topbar{padding:0 22px}.login-page{display:block}.login-brand-panel{display:none}.login-form-panel{min-height:100vh;padding:35px 22px}.ticket-detail-grid{grid-template-columns:1fr}.ticket-side{grid-row:1}.portal-user-copy{display:none}}
@media(max-width:640px){.portal-content{padding:24px 16px 50px}.portal-topbar{height:68px;padding:0 14px}.portal-page-head{align-items:flex-start;flex-direction:column}.portal-page-head .primary-action{width:100%}.stats-grid{grid-template-columns:1fr 1fr;gap:10px}.stat-card{padding:17px;min-height:132px}.stat-card strong{font-size:26px}.dashboard-grid{grid-template-columns:1fr}.ticket-toolbar{align-items:stretch;flex-direction:column}.search-box,.filter-select{max-width:none;width:100%}.form-grid{grid-template-columns:1fr}.priority-options{grid-template-columns:1fr 1fr}.form-actions{flex-direction:column-reverse}.form-actions>*{width:100%}.message{max-width:94%}.profile-grid{grid-template-columns:1fr}.login-box-head h2{font-size:31px}.login-help{flex-direction:column}.table-wrap{margin:0}.panel-head{padding:18px}.form-panel{padding:20px}}